EB Games - Liverpool

I normally don't write reviews but I had an AMAZING experience at EB Games Liverpool. I walked in thinking negatively due to the area that it's in, though when I talked to the staff, my mind was completely changed. The man and woman working there were welcoming, kind and positively apologetic. I was even upsold to another product that I was originally not going to buy. This place is amazing and by far the best EB Games that I have gone to ever!

I have no good feedback for eb games. I purchased the games I was looking for from multiple stores online all to be emailed or in one case called to tell me they don't have the games. This is in spite of them being available online for purchase from those stores which stated they had the games. This occured at grandview corners, strawberry hill, metrotown, guilford and two other stores. I finally then had to purchase a new version of the game for $20 more as they playd version seemed to be unobtainable unless shipped from a store several hours away in the province which EB games was unwilling to do. Then upon purchasing a new version of the game I was informed by two stores it was also unavailable and not in either of the stores that said they had it online a day or two later after I had purchased it. Finally I had to purchase a new version of the game from a store and hour swys from me which ended up actually having the game and had to purchase the other game in the series from a completely different store located a ways away too. After checking on amazon I see I could now purchase both games with no hassle for the same price for one game and a cheaper price for the other and have them shipped to my house and would've received them by the end of the week and I actually would've saved a week and a half of my time and saved my gas driving around and dealing with your terrible stores. Essentially, absolutely horrible service all around

Asked to price match kmart, lady clerk said yes as long as they are in stock. I showed her the website, she said she only price match software products. I told her I was able to price match at 2 other EBgames, she blatantly says no, even though I have the receipts from the other 2 Ebgames for the same item. She was rude and unkind. Will be avoiding this store.

Staff are generally very pleasant to deal with, they are gamers themselves so it is easy to have conversations and get recommendations from them. Couple of times there have been long wait times to get served but those are generally days where new games are released and the staff are swamped - not their fault at all. Trade-in and pre-order process has always been smooth for me.